By completing the Hosptex survey, you are contributing to the 2023 Hosptex Insights and Benchmark Report.

The questions in this survey capture details of the guest experience, as well as the related key guest touchpoints and technology capabilities that your guests are able to interact with throughout their journey.

This survey will take you approximately 20 minutes to complete. There is no timeout to this session, so you can return to the survey anytime, but please do not quit your session or close your browser before you submit to ensure your previously given answers are not lost.

This survey is subject to copyright© 2023 Alliants Ltd. All rights reserved.
Upon submission of this survey, you will be entered into a random prize draw to win a £500 Amazon Gift Card Voucher (or your local currency equivalent). By taking part in this survey you are agreeing to the Hosptex survey prize draw Terms and Conditions
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Is this survey for you?

The Hosptex survey is designed to be answered by anybody working within in a hotel setting.

It is not necessary to have any specific technical experience to answer the survey, and there is always an option to say 'not sure'.

If your day-to-day responsibilities include oversight of multiple hotels with a significant variance in guest experience, you may choose to focus on one hotel, or, please visit our Contact Us page for assistance.
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We take your data seriously.

Your answers will contribute to the themes and trends delivered in the Hosptex Benchmark and Insights Report. However, your personal identity and hotel information will be kept anonymous.

By completing this survey in full, or in part, you agree that the your responses may be aggregated for inclusion in the Hosptex Benchmark and Insights Report.

For more details on how we collect, use, share, and keep Personal Data, and what your rights are in relation to that Personal Data, please see the Alliants Limited Privacy Notice.
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Personal information

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Select multiple answers if you work cross-departmentally on a day to day basis.
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Hotel Information

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Hotel Information (chain hotel)

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Hotel Information (multiple hotels)

Consider cities, countries, and geographic regions as applicable.
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You may select multiple categories.
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Hotel Technology Solutions/Systems Used

Part 1
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No
Not Applicable / Not Sure
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Hotel Technology Solutions/Systems Used

Part 2
Yes
No
Not Applicable / Not Sure
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Hotel Technology Solutions/Systems Used

Part 3
Yes
No
Not Applicable / Not Sure
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Pre Arrival Questions

You may only select one answer for each question. If you are not sure of the answer, please select the option 'Not sure.'
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Arrival and Check-in Questions

You may only select one answer for each question. If you are not sure of the answer, please select the option 'Not sure.'
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In Stay Questions

You may only select one answer for each question. If you are not sure of the answer, please select the option 'Not sure.'
Room features include, but are not limited to, lighting, air conditioning/temperature control, and TV.
This can include golf tee times, spa treatments, food & beverage, activities, retail and any other services.
This can include golf tee times, spa treatments, food & beverage, activities, retail and any other services.
This question does not relate to guest feedback captured upon departure, but during the guest's stay.
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Departure Questions

You may only select one answer for each question. If you are not sure of the answer, please select the option 'Not sure.'
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Staff Systems and Processes Questions

You may only select one answer for each question. If you are not sure of the answer, please select the option 'Not sure.'
A glitch can be considered an event that negatively impacts the guest experience.
Service providers include but are not limited to: restaurants, activity suppliers, ticketing agencies, tour operators, and contractors.
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Thank you for completing the Hosptex survey!

Your answers have been recorded and will be compiled to generate the Hospex Insights and Benchmark Report.

Hosptex is powered by Alliants. Alliants offer consulting and development services and work with the most respected brands in hospitality to automate the ordinary and deliver the extraordinary.
Answering 'No' will mean you will receive your results as part of the 2023 Hosptex Benchmark and Insights Report, but we won't reach out to you regarding Alliants' consulting and development services.
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Thank you for completing the 2023 Hosptex survey! Your submission has been received!

You answers have been recorded and we are excited to bring together the trends and insights. If you opted to allow Alliants to reach out to you, a member of the consulting team will be in touch shortly.

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